HOW TRUST WORKS
“How Trust Works is a wide-ranging, probing exploration of the complexities of virtually every facet of trust within personal lives and society.”
–Shelf Awareness
Trust plays an essential role in how we relate to people, on an individual level as well as with institutions like government, businesses, and the media. But it’s a fragile thing that, once broken, can be extremely difficult to repair. When our own trustworthiness is questioned or our confidence in others is shaken—as has increasingly been the case in our polarized society—can it be restored, and if so, how?
It’s vital for all of us to have confidence in each other and our institutions, and How Trust Works provides a groundbreaking account of how to get there.
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Read an Excerpt!
About Peter H. Kim
“At a time when trust feels elusive, renowned scholar Peter Kim offers us a much-needed, evidence-based guide to understand how trust works. Current, urgent, and fueled by Dr. Kim’s humanity, How Trust Works left me with greater clarity and a sense of hope.”
―Dolly Chugh, author of A More Just Future and The Person You Mean to Be
“Written with wit and compassion, How Trust Works brims with insights about our judgements of others’ actions and the ways that our intuitions can sometimes lead to irrational conclusions. With enormous implications for individuals, businesses, and society, this is an eye-opening read for anyone who wishes to understand human behavior and relationships.”
―David Robson, author of The Intelligence Trap and The Expectation Effect
“How Trust Works is engaging, evidence-based, and deeply important. Peter Kim explains why you trust others, how trust can be damaged, and how it can be repaired. In doing so, he offers an invaluable guide to improving all of your relationships. Every interaction is based on trust, which makes How Trust Works a must-read.”
―Katy Milkman, author of How to Change
“A thoughtful, well-researched study of a ‘critical foundation’ of society.”
“The book is not a superficial step-by-step guide for those interested in simple quick fixes. Instead, Kim provides a deeper understanding of how trust can arise, how it is damaged and what it means to repair it. He also offers practical insights into how to rebuild our own social connections in the face of the turmoil and disappointments we so frequently experience.'”
“Kim sheds fascinating light on trust in action by exploring the differences between ‘how we might think trust operates and how most of us choose to trust in real life.'”
“Genuine trust requires risk and vulnerability and isn’t always sustainable. Not all apologies are sincere; not all retribution is enough. But Kim offers guidance on seeing the good in others, seeking the truth, understanding intent, and finding the right moment. Ultimately hopeful, this intriguing study is a welcome light in these murky times..”
“Exceptionally well written, organized and presented, ‘How Trust Works: The Science of How Relationships Are Built, Broken, and Repaired’ will have a very special value and appeal to readers with an interest in acquiring, maintaining, and repairing business, social, and interpersonal trust”
“In this age of diminishing trust in public figures, this audiobook offers highly useful guidance about how to trust and withhold trust more thoughtfully.”