Live Appearances

August 16, 2023
Virtual Event
Live Q&A session

August 24, 2023
Radio Interview

September 14, 2023
Hacking HR Live Chat
LinkedIn Live

September 19, 2023
Radio Interview

November 1, 2023
Otsuka USA
Virtual Event

Available & Upcoming Podcast Interviews

Print and Online Articles

A Tale of Two Companies: Can Boeing, Cruise Rebuild Customer Confidence?

Before Apologizing, Consider Whether You Have Shown Lack of Competence or Lack of Integrity

How to Recline Your Seat on a Plane Without Landing Yourself in a Viral Video

Thinking About Punishment

‘Trust’ may have some nuances you haven’t considered.

What people get wrong about apologies, according to a trust scientist.

The science behind saying you’re sorry.

More misbehaving American executives get the boot

It’s So Hard To Say I’m Sorry: The financial and personal ramifications that come when a doctor apologizes to a patient.

How to rebuild trust in your relationships

The fight against words that sound like, but are not, slurs

Hollywood’s Zero-Tolerance on Racism, Sexism Is the New Normal: Experts weigh in on firings at Paramount, Disney and Netflix over offensive comments

How Prince Charles’s visit to Japan could be PIVOTAL in post-Brexit relationships

To return to a post-COVID normal, we must learn to trust one another again

How to rebuild trust in your relationships

Emotions: Not for the powerful

Executive Training Clients

Speaking Engagements

MIT Sloan School of Business
2024
When Transparency Confronts its Limits

David Eccles School of Business
University of Utah
Traveling Scholars Series, 2019
Interpersonal perception

Inman Luxury Connect
Luxury Real Estate Conference
October 23, 2018

Institute for Creative Technologies
University of Southern California
2017
Power and perceived emotional authenticity

International Council of Shopping Centers
NextGen Conference
July 25, 2016

Paul Merage School of Business
University of California, Irvine
2016
The violation and repair of trust

Anderson Graduate School of Management
University of California, Riverside
2015
The violation and repair of trust